Shipping policy

Nationwide Shipping Across Bangladesh

Shipping Charges:

  • Within Dhaka City: BDT 70
  • Outside Dhaka City: BDT 100 – BDT 150 (based on location)
  • Condition: Delivery charge must be paid by the customer in case of not purchasing/accepting the product (even if the delivery was offered as free).
  • Advance Payment: For deliveries outside Dhaka City, the delivery charge is to be paid in advance.

Order Processing:

  • All orders will be processed within 1–2 business days from the date of order placement.
  • Orders placed after 3:00 PM (local time) will be considered for processing on the next business day.

Shipping Method:

  • We partner with reliable courier services to ensure safe and timely delivery of your orders.
  • Delivery times may vary based on the destination and current conditions, but we strive to deliver your orders as quickly as possible.

Estimated Delivery Time:

  • Within Dhaka City: 2–4 business days from the date of shipment.
  • Outside Dhaka City: 3–5 business days from the date of shipment.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information.
  • You can track your order’s status using the provided tracking number on our website.

Shipping Address:

  • Please ensure that your shipping address is accurate and complete.
  • We are not responsible for delivery delays or undelivered orders due to incorrect or incomplete addresses.

Shipping Delays:

  • While we strive to deliver your orders within the estimated timeframe, certain factors beyond our control (e.g., weather conditions, logistical issues) may lead to delays.
  • We will keep you updated about any significant delays that may affect your order.

Shipping Charges Modification:

  • Shipping charges are subject to change based on our courier partners’ policies or any other factors beyond our control.
  • Any changes in shipping charges will be communicated clearly before you finalize your order.

Damaged or Lost Items:

  • In the unfortunate event that your order arrives damaged or is lost during transit, please contact our customer support within 48 hours of receiving the package.
  • We will work with you to resolve the issue and either provide a replacement or initiate a refund as appropriate.

Refunds and Returns:

  • Shipping charges are non-refundable, except in cases where the order is damaged, incorrect, or the return is due to our error.
  • Refunds may take 7–10 working days to process.
  • For more details, please refer to our Return Policy.

Note:

This shipping policy is subject to change without prior notice. Any updates or modifications to the policy will be clearly communicated on our website.

For further assistance or inquiries, please reach out to our customer support team at info@escapebagsbd.com.

Thank you for shopping with us!